How does freemium work?

Freemium is a combination of Free + Premium package with the validity of 1 year to use. Here you will get one user access. With this plan you can Create manual leads, You can customise (Stages, Fields, Dashboards) according to your company needs, One can create tasks for follow ups and also access to lead box reports (CRM).

How does the free trial work? (What do I get in free trial?)

Free trial is typically given for 7 days to 15 days for the business. We will configure the features according to the packages selected to have a handhold of the platform. With this relevant training materials(video) will be shared. For any queries, you can reach our Support team 18 X 7 over email or call.

What payment methods do you accept?

The Payment modes we accept are - Bank Transfers ( IMPS/ NEFT), Cheque Payments, Credit Card and UPI Payments.

Can I downgrade and upgrade anytime?

Yes, it's a simple process. For upgradation 1. You can reach out to the customer success manager. 2. You can write an email to sales@corefactors.in 3. You can call 08067335577 and press 1 or raise ticket at ticket@corefactors.in

For downgradation, 1. You can contact the customer success manager. 2. You can write an email tosupport@corefactors.in 3. You can call 08067335577 and press 2 or raise a ticket at ticket@corefactors.in

Who owns my data and how do you keep it safe?

As teleduce is a cloud based software, all the datas’ are hosted in the Cloud system. We have certain measure that are in place with regards to data security.
> IP Address Blocking (White listing the specific IP Address) > Disable of Delete, Export, Forward, Assign options to Normal Users > Field Masking (Mobile Number and Email Address or Sensitive Datas are Masked)

Can I purchase features as an add on?

Yes, you can purchase features as add ons as follow. 1. You can purchase it online by selecting the feature and making the payment. 2. You can write an email to sales@corefactors.in 3. You can call 08067335577 and press 1.

What if my usage goes above my subscription plan limit?

The subscription limit is already set, you cannot be able to login to the portal once the subscription is expired. You need to renew it to continue to avail of the services. You will be informed on a periodic basis prior to the expiry date over SMS/Email and Call. If no action is taken immediately, then on the due date, the login credentials shall not be accessible.

What is your cancellation policy?

We expect a 1-year commitment from the customers of Sapling and Tree plan. For the cancellation of the Seed plan, you can email tosupport@corefactors.in or raise a ticket too. Once you cancel the subscription, the auto-renewal of your plan will be stopped from the next billing cycle. This means your subscription will be active till the end of the current billing cycle. Also, Teleduce will keep your data safe in your account for a month after the cancellation of your plan. So, that you can renew your account in that time period. For refund kindly readterms and conditions.