Receive tickets and communicate with customers with inbuilt SMS/Email/Calls/Whatsapp. Empower agents with troubleshooting and resolution guides. Get SLA alerts and escalations.
Automate ticket assignment and follow-up with customers for information. Increase your resolution process with support box.
Review tickets inflow and track metrics. Get agents productivity and SLA violation report. Call dashboard with CSAT score. Tickets and SLA dashboards for customers.
Configurable ticket fields and SLA by topics, teams, and departments.
Analyzes vendor's quality of services. For instance, complaints raised by the team to a specific vendor regarding vendor's services.
Responsible for managing and analyzing the support team performance.
Sales agents can raise the ticket on their customer’s behalf.
Call center agents can answer incoming calls and obtain information from the customers.
The support team works upon the raised tickets and actively resolves the issues.
Handles the technical and operational part of customer support and success.
Create or receive tickets over calls, emails and landing pages. Prioritize the tickets according to the requirement.
Auto-assign tickets to a particular department for different customers. Or manually assign them to a particular agent or team.
Configure auto reply SMS/Email/Whatsapp for customers. Instant Notifications to agents. Also define multi level SLA and define them as per ticket priority.
Communicate across multiple channels like SMS/Email/Calls/Whatsapp. Deliver customer focused messages and resolve queries faster.
Stay on top of your business by informing customers about the live ticket status. Send instant notifications on various stages.
Set SLA notification and escalation to create events that send out notifications.
With inbuilt call centre solution, Track incoming and outgoing calls 24 X 7. Calls logs and recording. Call productivity with CSAT Score.
Track customer support metrics and agent productivity to guide your team in the right direction.
Understand your customer support data, create new tickets, filter, and export the ticket list in the support dashboard.
An integrated software helps your sales and marketing teams to work together towards a unified goal. It helps to increase traffic and leads that ultimately drive revenue. An integrated platform gives a smooth integration between your sales and marketing teams. Now you can capture more qualified leads and turn them into profitable customers.
Support Box is a Customer Support Software, helps in resolving customer queries and resolve them faster.
You can send out notifications at each escalation level after solving the ticket.
Communication across multiple teams is possible to deliver customer focused messages and resolve queries faster.
Third party integration is possible in Support CRM through freshdesk.
An automatic notification is triggered whenever a ticket is raised. You will be notified through SMS and Email.
Option of customizing fields, groups and topics are available in support crm. The cost of customization depends on the package that you choose. It will not affect the experience of the user
Team support is usually used by service based industry and have support and technical team to resolve the client issues.
Yes! You can try Support Box for 7 days with free trial.
Customers Using Teleduce