Resolve Customers Problems Faster

Manage and Analyze Support Team Performance

Tickets Via Various Sources

Create tickets from the support box, call logs, and by receiving emails. Prioritize the tickets according to the requirement.

Cross-channel Communications

Communicate across multiple channels. Deliver customer-focused messages and resolve queries faster.

SLA Alerts and Escalation

Set SLA notification and escalation to create events that send out notifications.

Automate Ticket Assignments

Auto-assign tickets to a particular department for different customers. Or manually assign them to a particular agent or team.

Auto Follow-up Customers

Stay on top of your business by automatically following up with your prospects through email and SMS.

Unread Ticket Notification

Receive notifications for unresolved customer queries or tickets which are unread.

Support Dashboard

Understand your customer support data, create new tickets, filter, and export the ticket list in the support dashboard.

Productivity Report

Track customer support metrics and agent productivity to guide your team in the right direction.

Configurable SLA

Configure multiple SLAs and define them as per the ticket priority and ticket category to effectively manage different business scenarios.

Why Integrated Software?

An integrated software helps your sales and marketing teams to work together towards a unified goal. It helps to increase traffic and leads that ultimately drive revenue. An integrated platform gives a smooth integration between your sales and marketing teams. Now you can capture more qualified leads and turn them into profitable customers.


A support CRM helps in resolving customer queries and resolve them faster.

You can send out notifications at each escalation level after solving the ticket.

Communication across multiple teams is possible to deliver customer focused messages and resolve queries faster.

Third party integration is possible in Support CRM through freshdesk.

An automatic notification is triggered whenever a ticket is raised. You will be notified through SMS and Email.

Option of customizing fields, groups and topics are available in support crm. The cost of customization depends on the package that you choose. It will not affect the experience of the user

Team support is usually used by service based industry and have support and technical team to resolve the client issues.

Yes! You can try Support Box for 7 days with free trial.


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