Receive tickets and communicate with customers across channels. Empower agents with troubleshooting and resolution guides. Get SLA alerts and escalations.
Automate ticket assignment and follow-up with customers for information. Increase your resolution process with support box.
Review tickets inflow and track metrics. Get agent productivity and SLA violation report. Tickets and SLA dashboards for customers.
Configurable ticket fields and SLA by topics, teams, and departments.
Analyzes vendor's quality of services. For instance, complaints raised by the team to a specific vendor regarding vendor's services.
Responsible for managing and analyzing the support team performance.
Sales agents can raise the ticket on their customer’s behalf.
Call center agents can answer incoming calls and obtain information from the customers.
The support team works upon the raised tickets and actively resolves the issues.
Handles the technical and operational part of customer support and success.
Create tickets from the support box, call logs, and by receiving emails. Prioritize the tickets according to the requirement.
Communicate across multiple channels. Deliver customer-focused messages and resolve queries faster.
Set SLA notification and escalation to create events that send out notifications.
Auto-assign tickets to a particular department for different customers. Or manually assign them to a particular agent or team.
Stay on top of your business by automatically following up with your prospects through email and SMS.
Receive notifications for unresolved customer queries or tickets which are unread.
Understand your customer support data, create new tickets, filter, and export the ticket list in the support dashboard.
Track customer support metrics and agent productivity to guide your team in the right direction.
Configure multiple SLAs and define them as per the ticket priority and ticket category to effectively manage different business scenarios.
An integrated software helps your sales and marketing teams to work together towards a unified goal. It helps to increase traffic and leads that ultimately drive revenue. An integrated platform gives a smooth integration between your sales and marketing teams. Now you can capture more qualified leads and turn them into profitable customers.
A support CRM helps in resolving customer queries and resolve them faster.
You can send out notifications at each escalation level after solving the ticket.
Communication across multiple teams is possible to deliver customer focused messages and resolve queries faster.
Third party integration is possible in Support CRM through freshdesk.
An automatic notification is triggered whenever a ticket is raised. You will be notified through SMS and Email.
Option of customizing fields, groups and topics are available in support crm. The cost of customization depends on the package that you choose. It will not affect the experience of the user
Team support is usually used by service based industry and have support and technical team to resolve the client issues.
Yes! You can try Support Box for 7 days with free trial.
The most attractive was the cost structure which is very much suitable for a startup like us. We have shifted from sell.do to teleduce as we were configuring features according to our business need.
Mr Dinesh Natarajan
Landing pages creation and integrations of tricog lead sources with teleduce had been done with ease in teleduce. Single platform for Marketing and Sales is highly recommendable. Teleduce saves tricog team time in interaction and engagement.
Mr Smit Sharma
Teleduce increased our team productivity. It helped me in setting up a structured process for the sales team.
Mr Nikhil Bhat Inanjai
Earlier we used toll-free service with other vendors. We faced issues with response time. Corefactors team ability and response to our problem was so quick. Quick TAT is something appreciable.
Ms Monika Shukla
It was difficult to track business calls and customer activities prior to Teleduce. It has helped us to increase our team productivity and customer retention. The call recording feature has helped us to track and enhance executive performance.
Ms Renuka Bhatia
Customers Using Teleduce