There has been a significant improvement in the productivity report analytics.
To start with, it has better insight now on your agent’s performance.
You can now know, how many total meetings an agent has scheduled for the selected time period.
Out of that how many are first meetings with a new lead. Total number of done meeting are also available in Productivity Report now.
While these numbers will help you in quantifying your agents performance and better review analysis. Different categorization brings more clarity on how your agents are dealing with new as well as follow-up leads.