Resolve Within and For Customers - Together and Faster

(Manage Customer Queries Quickly and Analyze Support Team's Performance)

  • Automate Ticket Assignment

    Auto-assign tickets to a particular department for different customers. Or manually assign them to a particular agent or team.

  • Communication Across Channels

    Cross Channel Communication

    Communicate across multiple channels like SMS/Email/Calls/Whatsapp. Deliver customer focused messages and resolve queries faster.

  • SLA Alerts

    SLA Alerts and Escalations

    Set SLA notification and escalation to create events that send out notifications.

  • Configure your support box

    Configure your Own Support Box

    Configure auto reply SMS/Email/Whatsapp for customers. Instant Notifications to agents. Also define multi level SLA and define them as per ticket priority.

  • Tickets Via Multiple Sources

    Create or receive tickets over calls, emails and landing pages. Prioritize the tickets according to the requirement.

  • Live Status Updates

    Live Status Update

    Stay on top of your business by informing customers about the live ticket status. Send instant notifications on various stages.

  • Call Dashboard

    With inbuilt call centre solution, Track incoming and outgoing calls 24 X 7. Calls logs and recording. Call productivity with CSAT Score.

  • Productivity Dashboard

    Track customer support metrics and agent productivity to guide your team in the right direction.

  • Support Box Dashboard

    Support Dashboard

    Understand your customer support data, create new tickets, filter, and export the ticket list in the support dashboard.

Why ISM?

Why RevOps Enabled AI CRM?

A Unified software, breaking silos between your sales, marketing, support, and success team to work together under one single roof to optimize revenues. This integrated portal gives a seamless experience from lead capturing to customer retention enabling RevOps with Automation triggered at each required step. Sell Faster, Scale Faster and Resolve Faster with Corefactors RevOps enabled AI CRM.

Why Corefactors AI CRM?

1M+

Leads Managed
Per Day

100K+

Calls Triggered
Per Day

1K+

Tickets Resolved
Per Day

100's

of automated journeys per day

400+

brands across India and SEA

30+

Integrations

Trusted by 12000+ Users Across India and SEA

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Hear From
Our Happy
Customers

FAQs

Support Box is a Customer Support Software, helps in resolving customer queries and resolve them faster.

You can send out notifications at each escalation level after solving the ticket.

Communication across multiple teams is possible to deliver customer focused messages and resolve queries faster.

Third party integration is possible in Support CRM through freshdesk.

An automatic notification is triggered whenever a ticket is raised. You will be notified through SMS and Email.

Option of customizing fields, groups and topics are available in support crm. The cost of customization depends on the package that you choose. It will not affect the experience of the user

Team support is usually used by service based industry and have support and technical team to resolve the client issues.

Yes! You can try Support Box for 7 days with free trial.