Delight Your Customers

Empower Support Team with Smarter Customer Service Software

Ticket creation over Email, Forms, Landing Pages, Calls, API, and more.

Ticket status customizations without limitations.

Central Repository for all the Tickets and Logs/History.

Ticket transfer and Notification on SLA Breach.

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Trusted by 5000+ Users As Best Ticket Management Software Across India

Why Your Business Needs A Customer Support Software

Tickets Via Various Sources

Create or Receive tickets from call logs, email, and landing pages.

Pre Configure auto reply via SMS/Email/Whatsapp for tickets.

Instant Notifications.

Automate Ticket Assignments

Auto-assign tickets department-wise.

Follow up with them via inbuilt communications SMS/Email/Calls/Whatsapp.

Receive notifications for unresolved customer queries.

Support Dashboard

Get complete visibility of Open, Overdue, High Priority, Closed and other tickets

Track customer support metrics and agent productivity.

Call recording and dashboard with Customer Satisfaction Score (CSAT).

SLA Alerts and Escalation

Set SLA notification and escalation to create events.

Configure multiple SLAs and define them as per the ticket priority.

Manage different business scenarios effectively.

Which industries is Corefactors helping?

Have to address the high volume of support tickets? Then you are in right place.

Education


Healthcare


Finance


Real Estate


IT & Service Providers


E-Commerce



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