Empower Support Team with Smarter Customer Service Software
Ticket creation over Email, Forms, Landing Pages, Calls, API, and more.
Ticket status customizations without limitations.
Central Repository for all the Tickets and Logs/History.
Ticket transfer and Notification on SLA Breach.
Create or Receive tickets from call logs, email, and landing pages.
Pre Configure auto reply via SMS/Email/Whatsapp for tickets.
Auto-assign tickets department-wise.
Follow up with them via inbuilt communications SMS/Email/Calls/Whatsapp.
Receive notifications for unresolved customer queries.
Get complete visibility of Open, Overdue, High Priority, Closed and other tickets
Track customer support metrics and agent productivity.
Call recording and dashboard with Customer Satisfaction Score (CSAT).
Set SLA notification and escalation to create events.
Configure multiple SLAs and define them as per the ticket priority.
Manage different business scenarios effectively.
Have to address the high volume of support tickets? Then you are in right place.