Forward incoming calls to our Virtual or IVR number
Configure multi level IVR like Press 1 for english and 2 for Hindi
Make Sequential, Parallel or Round Robin Based Call Distribution to Agents
Call Recording and logs 24 x 7
Sticky agents for end users to connect with same agent again
Live call transfer to connect to the right department
Call latching API for connecting with other Tools.
Integrated CRM and Ticketing system for sales and support team
Move incoming calls to CRM by just clicking “Add to Lead”.
Dial to leads from Web/Mobile app and receive calls as well
Intuitive call logs 24 X 7
Telecalling/Outbound Call Solution for Sales Team
Record conversation for training and enhancing
Call and Productivity Dashboard.
Call center solution for support team
Mark incoming calls as tickets by just clicking “Add to Ticket”.
Complete call logs 24 X 7
Record conversation and CSAT Score for incoming calls.
Call and Productivity Dashboard.