In a crisis like this, the team’s productivity can be a real issue. CRM tracks all of your company’s conversations with potential customers.
It even helps in smooth employee turnover. If an employee who was handling so many of your customer complaints leaves where do you begin? How do you know where they left off?
It could be a serious problem and that’s where CRM comes to the action. Due to the competitive nature of startups, the last thing you want to worry about is how you will retrieve all the work of an employee.
A CRM will ensure that all of the information is stored and accessible for future reference. For a startup, it’s important to be strategic and hyper-focused. CRM keeps your valuable information and data organized, centralized, and visible to the team.
CRM is a productive and successful method for sharing and getting the information when required. It makes team collaboration easier and your team would have the productivity you want from them.
Plus, it gives your customers the undivided attention that is needed for any business.