Toll-free numbers permit your customers to call your business from anywhere at no charge to them. Even today, a lot of customers prefer to call a business phone number instead of writing an email.
With toll-free numbers, your new and existing customers can easily reach out to your business directly without costing them anything.
In this guide, you can learn how to get a toll free number for a business in India, how it works and what are the benefits.
You don't need to install expensive phone sets or purchase new hardware, or even hire any technical person to get toll free numbers. Sounds good? Let's get started.
What Is 1800 Toll-Free Number?
Toll-free number is a virtual phone number that can have multiple contact numbers mapped behind it. The call placed at the tollfree number is automatically forwarded to the agent’s number and is cost-free for the caller. Outgoing calls cannot be made from Toll-free numbers.
Cloud-based toll-free number services offer advanced features like IVR services, call routing, call monitoring, call analytics, etc. These 1800 are also catchy numbers and bring a lot of business.
Pro-tip: Check out our comprehensive guide on how cloud telephony works. Learn everything that you always wanted to learn about it.
Difference Between A Virtual Phone Number And Toll-Free Number
In simple terms, a virtual phone number is a telephone number on the cloud. These numbers are associated with a telephone line and are formatted to forward incoming calls to a set number of phone numbers chosen by you.
A toll-free number, on the other hand, is a virtual phone number that is in a preset format 1800-XXX-XXXX. Your customers can reach you for free using toll-free numbers, as the cost of calling these numbers is paid by the business.
How Toll-Free Number Works
The majority of toll-free number services work like this:
- The caller dials the toll-free number.
- The call is forwarded to the actual phone number which is mapped behind the toll-free number
- Your agent receives the call and the toll-free number owner pays for the call, not the caller.
Benefits of an 1800 Toll-Free Number for Your Business
Having a toll free number with cloud toll free telephony offers a variety of benefits to business owners.
It doesn’t matter if you’re a solo-preneur or a team of ten, having a toll free number provides you with useful benefits that will more than compensate for the few cents a minute you pay to accept incoming calls on your toll free number.
Level The Playing Field: With a toll free number gracing the top of your company letterhead and printed proudly on business cards, you can project the image of being a "big" company.
It doesn't matter if you are a one-person business or a team of 10, small business owners know that attracting new clients and customers have a lot to do with image - how consumers see your organization.
Having a toll free number creates a sense of credibility for your company, and generates professionalism.
Convert More Leads: You will never miss a business lead, since the call routes to your agents. You can also track, record and respond to every incoming business call and thereby better manage customer expectations and drive lead conversion.
Operate Nationally: Businesses using local calling numbers appear to be small, locally-operated businesses in the minds of consumers. The instant you market your company with a toll-free number, you suddenly have nationwide appeal and a broader target market.
Take The Number With You: Use a toll-free number for customer support. When someone calls your toll free number, the call is forwarded to a number you designate.
It might ring your office phone line, or your mobile phone, or any other number you choose. Either way- if your needs change, you can quickly change your forwarding number to a new one whenever you want. This way your customers will never have to receive your voicemail.
Provide Information: Integrate your toll-free number with IVR services and let your callers listen to important information regarding your product, services or promotional ad when they call you.
Ease For Customers: Giving your prospects or customers a way to contact a business for free encourages more people to call. Studies show that advertisements that use toll-free numbers receive a higher response than advertisements that do not use a toll-free telephone number in the contact information.
See Who's Calling: Your toll-free number comes with caller ID. So, even if the caller ID information is blocked, the caller information is recorded in the cloud. Anonymity is denied to 1-800 numbers, the service provider simply picks up the callers' number as the data moves through their servers.
Scalable Service: When you prepay for your toll-free number service, you're paying for actual calls made to your toll-free number. A small business with only a few calls will be able to afford the service; just as a company receiving an increase in business due to numerous calls will find the prepaid service well worth the expense.
Measure Results Of Campaigns: As a manager or owner of a business, you know how important it is to be able to measure how well your advertisements are performing in order to determine where your advertising dollars are well spent.
With toll-free numbers, not only will your advertising results increase, but you can use a different toll-free number for each of your advertising campaigns, say one for hoarding, another for missed call marketing and so on in order to monitor the number of responses you get from each campaign.
Bonus: Check out how your business can leverage missed call marketing service for lead generation, to collect feedback, conduct polls or surveys and many other campaigns
How To Get Toll Free Number In India
In India, the prefix used for a toll-free number is "1800" which is followed by a six or seven-digit number. This call is free if the caller is calling from a mobile phone or landline number and the owner of the toll-free number pays for the call.
There are virtual phone numbers with prefix "1860" followed by a seven-digit. These are local rate numbers.
The caller when calls these numbers pay the local rate and the owner of the number pays long-distance call charges (if any).
Now wondering how to get a toll free number for my business? Well, here how you get it.
Well, in India, you can get toll free numbers from Telephone Service providers like Vodafone-Idea, Reliance, Airtel and BSNL (which is the biggest toll free number provider in India) or you can get from Cloud Telephony service providers like Corefactors.
To get a toll free number for Telephone service providers, you will have to contact their local franchise in your city or area.
How to get a toll free number with Cloud Service providers like Corefactors? The process is extremely simple:
Step 1: Choose your 1800 toll-free number
Step 2: Enter your forwarding number (This can be changed later in real-time) and input your IVR script (if you choose to)
Step 3: Setup an account and Confirm to Reserve the Toll-Free Number for Instant Activation
The process of getting toll free numbers from a business call management service provider telephony is almost the same around the world.
So, if you are wondering how to get a toll free number in Dubai, then it is as simple as choosing your toll free number - adding your phone numbers behind the toll free number - choosing a flexible pricing plan as per your need.
What To Go For? TSP or Cloud Telephony?
Still confused where to get a toll free number from? Should you choose TSP or cloud telephony? Well, answer these questions first.
- Is your business capable of setting up your own infrastructure?
- Do you have an in-house IT team that can manage the infrastructure?
- Is spending upon building new infrastructure is a costly affair for you?
- Can you predict your call volume and scale or descale your cost and infrastructure according to your usage?
If your answer to all of the above questions is YES, then go with a TSP. Otherwise, the best bet for you is to go with a cloud telephony service provider like Corefactors.
Why Choose Corefactors As Your Toll-free Number Service Provider
There are plenty of toll-free number service providers, but choosing Corefactors will give you an edge. Here the features that you benefit from when you choose Corefactors.
- No installation required.
- Ability to change your forwarding number in real-time.
- Get detailed call analysis reports to enhance your service delivery.
- Get a mini lead management system CRM to track leads and manage conversion.
- Use your own CRM system and get real-time leads in it via API integration
- Easy to remember and a good selection of toll-free numbers to choose from.
- Complete range of additional features like auto-receptionist feature, rerouting call system, PBX system and many more.
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