Boost Debt Recovery with
AI-Powered CRM

Inbuilt Cloud Telephony, SMS, Email, WhatsApp

Maximize recovery rates, improve engagement with borrowers and take your debt collection process to new heights using AI and advance automation.

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Corefactors AI-Powered CRM - The Preferred Choice for Debt Collection and Borrower Management

Multi-channel Engagement Capabilities

  • Built-In cloud telephony for call, IVR and webRTC
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  • Email & WhatsApp for personalized campaigns
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  • Automated engagements

Robust Centralized Borrowers Profile Record

  • Automatic capture, and distribution
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  • Automatic logging all activities & interactions
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  • Collection activity manager

AI and Advanced

  • Powerful customizable dashboard and reports
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  • Automated scoring system to help prioritize work
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  • Alerts, triggers and reminders

In-built Cloud Telephony for Seamless Communication
with Borrowers

Increase productivity relationship manager s (RMs) and collection agents by enabling to reach borrowers directly through built-in cloud telephony solutions. Automatically capture and record call logs and recordings of all inbound and outbound calls and monitor them on real-time.

Toll Free Number/Virtual Number

Make your business conveniently accessible 24/7 from anywhere in India with a single click using 1800/1860 toll free number(s) or virtual mobile number(s).

  • Select from wide range of easy to recall series
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  • Choose from multiple available operators

Multi-level Interactive Voice Response (IVR) system

Establish multi-level inbound IVR for customer support, order tracking, call center, and other related domains or outbound voice broadcasting campaigns effortlessly.

  • Automatic intelligent call routing
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  • Automatic lead and ticket creation
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  • Zero Call Drops

Automated Dialers
for Outbound

Connect with borrowers and defaulters quickly and effortlessly using multiple automated dialer options.Let them know that you value their time.

  • Click2Call
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  • IP call using WebRTC (Real time communication via web)
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  • Automatic Progressive Dialer

Multi-channel engagements

Engage with borrowers over channel of their choice and foster trust and long-term relationships.

Run targeted personalized campaigns

Segment borrowers using list manager and send personalized messages on email, SMS, and WhatsApp at scale using pre-created templates.

Automate communications across journey

Send automated personalized messages to borrowers across journey over Email, SMS, and WhatsApp using pre-defined triggers.

Monitor response and engagement of campaigns

Measure and improve marketing campaign performances on real time. Get 360° view of engagements with borrowers and defaulters across journey.

Try Corefactors AI-driven Collection CRM for Streamlined Debt Recovery for free

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"The in-built cloud telephony in Corefactors CRM helped a lot in improving our product, customer experience, and the conversion rate. It is comfortable to use and good platform to rely on when you are starting or growing your business. "

- Deeraj Rangappa, Director of Credvent Services Private Limited

"The automation provided by the Corefactors AI CRM helps my team members to achieve 350 calls per day. This level of productivity is certainly not possible with spreadsheets and may be other systems as well."

- Aniket, Head of Collection, Hindusthan MicroFinance Private Limited

"Corefactors was hassle-free and easy to use with a user-friendly interface. The best part is that the CRM comes with a built-in cloud telephony solution that helped our debt collection process and ensured 100% of calls were being made. This is reflected in our increased collection amount. The required customizations were done promptly." It is an excellent product fit for our debt collection needs.

- Dhananjay Tambekar, MD & CEO, Godavari Urban

Complete Borrowers / Cases Management

Empower your team to manage borrowers / cases and defaulters efficiently and effortlessly with the power of AI, advanced automations and the mobile app.

Automatic Capture & Assignment

Automatically capture borrowers / cases details from landing pages, websites, and other applications and assigns to the right RMs based on borrower attributes like location, loan type, loan amount, etc. and/or RM attributes like availability.

Centeralized Record for Borrowers / Cases

Record complete profile, contact details, interaction, past queries, transactions about borrowers / cases - all in one place. Ensure all teams are in sync. Retrieve any information instantly from both web and mobile CRM application.

Case Prioritization and Activity Manager

AI based scoring system and recommendation, inbuilt calendar, alerts, triggers, notifications and advanced automations to help your team prioritize, manage tasks, meetings & follow-ups on time without fail.

Mobile App for Collection Agents

Access important information, connect with borrowers, tag physical meetings, update details,, schedule meetings, follow ups and other sales operations on the move in just few clicks.

  • Stay on top of tasks, meetings, follow ups, and other details
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  • Track collection agent locations and meetings in real time
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  • Reach borrowers anywhere, anytime via call, Email, SMS, WhatsApp
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  • Add new account/case, update details, collect KYC, make notes and more

Rich Analytics for Informed Decisions

Powerful dashboard and reports for you to derive insights into borrowers, RMs, agents, and collections. You can monitor the following.

  • Collection funnel progress, average stage change duration, to enable business owners identify bottlenecks and improvements
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  • Collection performance by locations, agents, teams, products, and more
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  • Call Report, call logs and call recordings
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  • 360° view into borrower engagements across lifecycle

Additional tools to help your team keep things more organized


Attendance Management

Track your team's attendance and optimize workforce efficiency.


Calendar Management

Effortlessly manage completed, in-progress, and upcoming tasks and meetings.


Files Storage

Securely store and access important files within the platform.

See How Corefactors AI Powered CRM can Boost Streamline Debt Collections

Sign up and get a 15-day free trial. No credit card is required.