Resolve Customers Problems Faster

Manage and Analyze Support Team Performance

Tickets Via Various Sources

Create or receive tickets over calls, emails and landing pages. Prioritize the tickets according to the requirement.

Automate Ticket Assignments

Auto-assign tickets to a particular department for different customers. Or manually assign them to a particular agent or team.

Configure your support box

Configure your Support Box

Configure auto reply SMS/Email/Whatsapp for customers. Instant Notifications to agents. Also define multi level SLA and define them as per ticket priority.

Communication Across Channels

Cross-channel Communications

Communicate across multiple channels like SMS/Email/Calls/Whatsapp. Deliver customer focused messages and resolve queries faster.

Live Status Updates

Live Status Update

Stay on top of your business by informing customers about the live ticket status. Send instant notifications on various stages.

SLA Alerts

SLA Alerts and Escalation

Set SLA notification and escalation to create events that send out notifications.

Call Dashboard

With inbuilt call centre solution, Track incoming and outgoing calls 24 X 7. Calls logs and recording. Call productivity with CSAT Score.

Productivity Report

Track customer support metrics and agent productivity to guide your team in the right direction.

Support Box Dashboard

Support Dashboard

Understand your customer support data, create new tickets, filter, and export the ticket list in the support dashboard.

Why ISM?

Why Integrated Software?

An integrated software helps your sales and marketing teams to work together towards a unified goal. It helps to increase traffic and leads that ultimately drive revenue. An integrated platform gives a smooth integration between your sales and marketing teams. Now you can capture more qualified leads and turn them into profitable customers.

FAQs

Support Box is a Customer Support Software, helps in resolving customer queries and resolve them faster.

You can send out notifications at each escalation level after solving the ticket.

Communication across multiple teams is possible to deliver customer focused messages and resolve queries faster.

Third party integration is possible in Support CRM through freshdesk.

An automatic notification is triggered whenever a ticket is raised. You will be notified through SMS and Email.

Option of customizing fields, groups and topics are available in support crm. The cost of customization depends on the package that you choose. It will not affect the experience of the user

Team support is usually used by service based industry and have support and technical team to resolve the client issues.

Yes! You can try Support Box for 7 days with free trial.

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Why Teleduce?

Why Teleduce?

700+

Campaigns
Per Day

10K+

Calls Triggered
Per Day

25K+

Leads Managed
Per Day

10K+

Follow-ups
Per Day

400+

Customers Using Teleduce

20+

Integrations

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